Miss Chicca – Formalities





– Sorry Miss, can I leave my cart here in the box?

– Yes, Ms., good morning thanks and sorry.

– I put it here to the side so it will not bother you…

– Yes, Ms., good morning thanks and sorry.

– Hello. Can I make a club card?

– Yes, Ms., good morning thanks and sorry.

– Thanks, miss, good morning.

– Sure, good morning thank you very much and sorry.


- Chicca, could you change my money? Today with spares is a drama...

- Hello my beautiful love! Sure: could you wait for a moment? I end up with the lady and I'm right back to you. Good morning thanks and sorry, dear love.

- Miss. Did you print the timetables for the coming week?

- I'm sorry manager. I didn't print them, thank you. Isn't this day maybe Wednesday, good morning?

- No, Miss, we are already on Friday...

- Good morning thanks and sorry, Director: I thought it was Wednesday, today...

- But no...

- How time goes by! Good morning thanks and sorry, manager. I immediately print the timetables.


- Chicca, did you remind the director of leaving me free Saturday?

- Of course, Vacca. You have a day of rest. Good morning thanks and sorry.

- No, because I had an appointment...

- Of course, darling...

- No, because you said day of rest, but I have an appointment...

- I understand, Vacca, but it's the same thing, isn't it? Good morning thanks and sorry...

- No, it's just to clarify… thanks and sorry, Chicca...

- Good morning thank you and apologize for a tops, darling, huh!

- Then I go...

- Of course, darling, go home… Good morning thanks and sorry, Vacca.


- Hello? Hi Mom, I'm in the office. See you at dinner. Yes, don't worry. Good morning thanks and sorry, Mom.




  1. Introduction
  2. The queue
  3. Aggression
  4. Horoscope
  5. Selection
  6. Adverbs
  7. Pronunciation
  8. Family
  9. Obsessions
  10. Robbery
  11. Agreements
  12. Meditation
  13. Fashion
  14. Formalities
  15. Prank call
  16. Problems of consciousness
  17. Clarifications
  18. Pause
  19. Special offers
  20. Something in common
  21. Jealousy
  22. Saturn
  23. Illness



Why is a nickname more indicative compared to our name? Personal details are the result of the choice of others. Sooner or later, when we enter the world of work, those letters will become numbers. On the other hand, a nickname is linked to a really happened event or to a personal trait. In a manner of speaking, it reveals our true identity.
In consumer society, where all echoes are adulterated - Karl Marx is the man of chocolate with the caramel layer and Che Guevara has killed Spider-Man - identity becomes a main topic. Keeping it and being involved as little as possible by the obsession with buying, is a primary matter.
Leopoldo Canapone, protagonist of Dear Customer, every day witnesses the procession of customers infatuated by the commercials and promotional offers. He also knoews a lot about nicknames and, above all, he had an identity. Aspiring actor, he was sure in the end he would enter the Cinecittà Studios. He wrong a few hundred meters. Years later, he stamped the card in the supermarket near to the film establishments, but after all, also it was art because, as a sales clerk, he had to wear a mask and smile to the audience.

The customer is a fucked customer and not a fucking customer.

Leopoldo Canapone

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